Bren's Boots

Dear Bren:

Thanks for writing and sharing your thoughts.  We appreciate your input.  First off we want to explain the change in prices of the boots you are speaking about.  Our prices reflected the prices of our shoes in our retail stores during the first couple of days of December.  Many of the shoes were on sale and still are.  Once we determined that our supply was limited and demand was larger than we could meet, we took the shoes from on sale to regular prices.  This decision reflected the input of our online customers who "just want the shoes they want".  The response has been tremendous. 

In fact, if you check again at around 9 this am; you will see that the range of the prices based on different prices from color to color has been eliminated to one price for all colors.  We believe this will solve your problem and get you the boots of your choice at your hoped price. 

As to your concerns about emails not being replied to- we answer every one within 12 hours and most within 6 hours.  If you did not get an answer this was an oversight of some type but not our standard practice to any extent.  Thanks for bringing this to our attention.

Finally, please let us know if and when you decide to purchase the boots and I will autograph the boots for you before they are sent to you as my way of saying thanks for reaching out.

Enjoy your day and Happy Holidays.

Comments

[Lindsey Collier]

I have been looking all over for the sybel gold shoes and finally you were restocked online. However it seems unfair and ridiculous that the price jumped from 59.95 to about 80.00 in 2 days. The sybel are still selling in the stores for regular price at 59.95 in retail stores and the steve madden stores. With shipping included i had to spend about 90 $ on the shoes, when at the steve madden store they are 59.95. I dont understand this huge jump in price almost 20 dollars.

[JEN]

I THINK THAT STEVE MADDEN STORES SHOULD HAVE LAYAWAY. SOMETIMES I SEE SHOES THAT I JUST HAVE TO HAVE BUT I MAY NOT HAVE ENOUGH MONEY FOR A COUPLE OF DAYS. THEN I GO BACK TO THE STORE TO BUY THEM AND THE SHOE IS GONE AND I CAN'T GET IT IN ANY LOCAL MALLS EITHER. I WEAR A 5 1/2-6 AND IT
IS HARD TO FIND MY SIZE. IF THERE WAS A LAYAWAY PROGRAM IT WOULD BE SO MUCH BETTER. I WOULD BE ASSURED THAT THE HELD SHOES ARE MINE.

[Natalie]

I just wanted to say this is the only place i can buy steve madden shoes besides driving atleast an hour and a half away .. every place have gone does not have the particular pair of shoes i want ... now you have raised the prices .. probably because of the holiday season and the boots i want have gone from 80 dollars to 100 dollars in a matter of a week ... and now i cant even buythem anyways because you dont take discover card.

[cozette kravarik]

I saw style name "omaha" in Atlanta. I'm in Illinois. Didn't have my size. I need it in choco brown, size 11. It is a boot with rhinestones on the side. This is my second request. Haven't heard from you. Please respond...

[Angela Smith]

Hi,I am an Atlanta resident and I'm in desperate need to find the "Sybel" brown in size 11. I have searched everywhere. I truly need this shoe. I am a teacher and cannot wear heels on a daily basis and the "Sybel" heel is perfect for me. I need this shoe. Help me. Thanks.

[Sarah]

I have been trying to find the sybel shoes all over and was finally pointed in the direction of your site to buy directly. I finally decided on the colours I wanted and today your site has pulled all the colours and sizes off. Please help - these are my favourite Steve Madden shoes and I was planning on purchasing several pairs.

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