Progress and the Holiday Shopping Experience

Thanks to everyone for visiting stevemadden.com, for visiting my blog and for shopping with us.  First the good news..... our daily visitors have doubled to 40,000 a day from 20,000 a day.  This increase is over the last 4 weeks.  stevemadden.com has more styles available and ready to ship today than ever before.  This is in direct response to thousands of emails and phone calls we received from customers literally begging us to help them find a shoe.  In order to help as many customers as possible we began shipping some internet orders from our retail stores.  This allowed us to make the large number of shoes in our stores available to purchase by visitors to stevemadden.com.  The ship from store program is less than 4 weeks old and it has worked very well.  This is not to say there have not been some glitches... we are working day and night to resolve all issues that have come up.  The good news is we are serving many more customers well than every before AND we have created a program that will give us the ability to create the best on line shopping experience in the world.. the bad news is that the experience is work in progress... well over 95% of our customers have been satisfied and others have had delays in replies as well as in shipping.  We want to thank you for encouraging us to make more styles available and for buying more of our shoes and for providing feedback both good and bad.  Please rest assured we will not rest until the program is without glitches. Thanks for suggesting (or shall we say demanding) we serve you better by making more shoes available.  Thanks for all the feedback.  Happy Holidays!

Comments

[anonymous]

Wow, doubled your visitors... nice work. That's tough to do at Christmas time. What's your secret?

[Frances Sumner]

The boots that finally got here where beautiful but unfortunately they came about two weeks too late. My e-mail from you stated that I would hear from you by December 7th but I never did. Thinking that I would not get my order I purchased boots elsewhere. December 22 my ordered came rolling in. Sorry I had to send them back. I will consider shopping from your web site again though.

[SHAWNA]

I JUST GOT A PAIR OF BROWN WEDGES FOR CRHISTMAS AND I LOVE THEM ALMOST AS MUCH AS I LOVE MY HUSBAND

[jackie]

hey steve, I have tried over and over to get those black eskimo boots in a size 71/2 and not your website or any other store or website that carries your items has that color or size in stock. They all have the ice, the natural, what is up with the black. I really need and want the black eskimo boots. Can you tell me anything. Thanks, Jackie...

[Erika]

Please bring back the search by Size Feature! I love it, I miss it, I hate seeing shoes that don't fit me and would rather see the ones that do. Otherwise, its sad and depressing!

I promise to check back often if you do have that.

Thanks!
E

[Jen]

Any way to get the 'firey' clogs (champagne color) in 6.5? I've looked everywhere!

[Jen]

Any way to get the 'firey' clogs (champagne color) in 6.5? I've looked everywhere!